Return policy

Returns

At LVW, hygiene, product integrity, and premium quality come first. Because most LVW products are intimate items, we apply a strict return policy to protect both our customers and our brand.

We want every customer to receive a brand-new, unworn, and untouched product. For that reason, all underwear and swimwear sales are final. All other items are eligible for returns.

Underwear & Swimwear

Due to the intimate nature of our products, all underwear and swimwear are non-returnable and non-refundable. Instead, we offer a risk-free first purchase through our First Pair Guarantee.

LVW cannot verify whether intimate products have been tried on or worn after delivery. To maintain the highest hygiene standards as a premium brand, opened intimate items are always final sale.

Premium First Pair Guarantee

We offer a one-time First Pair Guarantee for new customers.

• Valid on your first order only
• Limited to 1 underwear item per household
• Issued as store credit only
• No return required

This guarantee is designed to let new customers experience LVW risk-free.

Important:
The First Pair Guarantee applies to underwear only.
All non-underwear products are excluded.

LVW reserves the right to refuse this guarantee in case of misuse, repeat claims, or suspicious activity.

Non-Intimate Products

Items such as tank tops, clothing, and other non-intimate products may be eligible for return if:

• The item is unworn, unwashed and unused
• All original tags are attached
• The packaging is undamaged
• The return is requested within 14 days of delivery

All returns must be approved by LVW before being sent back.

Faulty, Incorrect, or Wrong Items

If you receive:

• A faulty item
• The wrong item
• The wrong size due to an LVW packing error

Please contact us within 48 hours of delivery and include:

• Your order number
• A short explanation
• Clear images of the issue

LVW will offer one of the following at no cost:

• A replacement
• Store credit
• A full refund

In these cases, LVW takes full responsibility.

Return Shipping

For approved non-intimate returns:

• Return shipping costs are always the responsibility of the customer
• Any import duties, taxes or additional charges incurred during return shipping will be deducted from the refund amount.
• We strongly recommend tracked shipping
• LVW is not responsible for returns lost or damaged in transit
• Responsibility remains with the customer until the return has been received by LVW

Original shipping costs are non-refundable.

Exchanges

If you ordered the wrong size, color or item yourself, we recommend placing a new order first to secure stock.

After placing your new order, contact us and we willassist you with your exchange request.

We do not reserve stock for exchange requests.

Need help?

For return questions or support, please contact us at: info@lvwstore.com

Please always include your order number in your message.