Yes — LVW ships worldwide.

For full details, please refer to our shipping policy.

Shipping costs are calculated at checkout based on your location. Free shipping is automatically applied when eligible.

LVW CARE+ is an optional service that protects your order and enhances your delivery experience.
We recommend it for international orders or higher-value purchases.

For international orders, customs fees may apply depending on your country. These are determined and collected by local authorities.
For US and UK orders we ship DDP, which means all duties and taxes are covered. No surprises on delivery.

If your order hasn’t been processed yet, we may still be able to adjust or cancel it. Contact us as soon as possible.

For any questions or support: info@lvwstore.com
We aim to respond within 24–48 hours during business days.

Yes. Members get early access to private drops and earn credit over time with every order. Become member

We occasionally run exclusive promotions. Stay updated by subscribing to our emails.

Produced in Portugal only.
Fabric sourced from Italy.
Distributed from the Netherlands.

• Netherlands: within 24 hours
• Europe: up to 3 days
• Worldwide: 5–7 business days

You’ll receive a tracking link as soon as your order is shipped.

Once your order is shipped, you’ll receive a tracking link via email so you can follow your delivery in real-time. Also check your spam if you haven’t received a tracking link within 72 hours after placing your order.

Delays are rare, but can happen due to external factors. If your order is taking longer than expected, contact us and we’ll look into it immediately.

Please check with neighbors or your local courier first. If you still can’t locate your package, contact us and we’ll help resolve it.

Once a package has been delivered, it is unfortunately beyond our control and is the responsibility of the local carrier. However, if you have selected LVW Care+, you are protected against lost packages. We strongly recommend this option for international shipments and higher-value orders.

Yes — non-intimate items (such as clothing) can be returned within 14 days, as long as they are unworn, unused, and in original condition. Returns must be approved first.
For full details, please see our LVW Return Policy.

Yes. All returns must be approved by LVW before being sent back.

Underwear is a hygiene product.
To ensure every customer receives a new, unworn item, we do not accept returns once delivered.

Instead, we offer a risk-free first purchase through our First Pair Guarantee.

If you're a new customer, you can try your first LVW underwear risk-free. If you're not satisfied, you’ll receive store credit — no return required.

Only new customers, on their first order, limited to one underwear item per household.

No. It applies to underwear only. Swimwear and other items are excluded.

No. It is strictly a one-time offer. Misuse or repeated claims may be refused.

We do not reserve stock, so the fastest way to process your exchange is to place a new order first. After that, simply email us and we’ll handle the exchange for you as quickly as possible. If this isn’t an option, feel free to contact us at info@lvwstore.com and we’ll be happy to assist you.

Return shipping costs are the responsibility of the customer.
We recommend using a tracked service for peace of mind.

If something isn’t right, we’ll take care of it.
Please contact us within 48 hours of delivery with your order number and photos, and we’ll resolve it at no cost.

Once your return is received and approved, your refund will be processed within a few business days.

Underwear and swimwear are always final sale.
Other items follow the standard return conditions unless stated otherwise.

No. Original shipping costs are non-refundable.

We recommend using tracked shipping. You remain responsible until the return is received by LVW.

LVW CARE+ is an optional service that protects your order and enhances your delivery experience.

• Protection against loss, theft or damage
• Priority order handling
• Carbon offset for shipping
• €5 store credit for your next purchase

No — it’s optional.
We recommend it for international orders or higher-value purchases.

We recommend following the size guide on each product page. Stay true to size for a sculpted look, or size up for a more relaxed feel.

LVW is designed with a tailored, body-enhancing fit.
Stay true to size for a sculpted look, or size up for a more relaxed feel.

If you prefer a tighter fit, size down. If you want more comfort, size up.

Our fabrics are designed to maintain shape and elasticity, even after repeated wear and washing.

LVW is a brand focused on enhancing the male silhouette. We offer a wide range of styles, each designed for a specific purpose. Explore our underwear guide to find your perfect fit.

No — you can check out as a guest. However, creating an account gives you additional benefits.

You can track orders, save your details, access your order history and participate in our rewards program.

Log into your account to view real-time updates on your orders.

LVW FAMILY is our loyalty program, designed to give you exclusive rewards as you earn points. Simply join the program for free by logging into your LVW account and start earning points every time you shop, refer a friend, or share on social media.

There are several ways to earn points including:

• Sign up: Create an account and earn 50 points.
• Purchases: Earn points for every euro you spend, depending on your loyalty tier.
• Refer a Friend: You will earn a 15% discount for every successful referral you make.
• Birthday Coupon: Tell us when your birthday is to receive points depending on your loyalty tier.
• Follow us on Instagram: 25 points
• Level Up: Receive multiplier points when you upgrade to a new loyalty tier.

Points can be redeemed if you go to your rewards overview and apply one of the selected rewards you have available. Click on apply and it will automatically be applied to your shopping cart. If eligible, you will have the option to redeem your points: 200 points to get $10 off your purchase, 400 points for $25 off your purchase, and 700 points for $50 off your purchase. Or 200 points to get 10% off your entire order, 400 points to get 20% off your entire order. Or 700 points to get 30% off your entire order. One coupon can be redeemed per order.

If you use your points towards a purchase and later decide to make a return, your points will be credited back to your loyalty account. Likewise, any points earned for a purchase that you return are deducted from your loyalty account.

Your points will never expire, but if you activated a reward you will have to redeem your coupon with in 6 months after activating.

You will become, bronze member by becoming a member for free including 50 free points you will get from us.

To reach silver, gold, platinum or even diamond you will have to earn points through purchases.

Our levels are there to make this loyalty program stand out and be extra special we like to treat our customers as family and get more personal.

With our different tiers you can unlock even greater rewards and very exclusive perks such as meet & greets and private access to events or receiving free unreleased samples.

You will also unlock more points as you reach higher tiers.

Once you move up to specific tier you will never drop down from that tier. However you can lose points if you redeem for rewards but it will not affect your benefits from the current level you're at.

Although you can shop and checkout in different currencies, points are based on dollar currency. At checkout, you will see a dropdown with points redemption amounts in dollars, but these can be used for all orders, regardless of currency. When you choose a reward at checkout, the equivalent amount in your currency will be taken off your order.

Yes depending on how you wear it.
Some pieces are made for daily structure.
Some for invisible look and feel.
Others for visibly and confidence.
That’s exactly why LVW exists as a system.
not everything and everyone should feel the same.

Yes but each collection is designed with a different intention.
Some are made to enhance presence, others to offer complete comfort.
We couldn’t care less about your body type, we care about the experience you’re looking for.

It’s not about style it’s about intent.

• Visibly — when you want to be seen.
• Luxury — when you want control and structure.
• Whisper — when you want to forget you’re wearing anything.

Same brand. Different experience.

Most brands stop at “comfortable”.
We don’t.
We look at how it sits, how it shapes, and how it comes across.
It has to feel right — but it also has to look right.
Clean. Controlled. Confident.
Not overdone. Not cheap.
Just exactly how it should be.

All fabrics are sourced from Italy.
Every product is crafted in Portugal, working with specialized manufacturers focused on quality and precision.

Yes.
We use high-quality, responsibly sourced materials — including recycled nylon made from ocean waste such as fishing nets.
Sustainability is part of how we build, not a marketing claim.

We don’t mass produce.
Our fabrics are limited, our production is controlled, and some materials especially from Italy are rare and not always available.
Once it’s gone, it’s not guaranteed to come back.

Our core collections — Visibly, Luxury, and Whisper — are restocked regularly.
Limited drops, colors, and capsule collections may not return once sold out.

No — and that’s the point.
Each collection serves a different function.
The Visibly line is designed to enhance.
A structured pouch creates a natural lift while allowing space and freedom where it matters.
Not exaggerated. Not forced.
Just a cleaner, more defined shape.

If a product is sold out, you can sign up for restock notifications directly on the product page.
You’ll be the first to know when it returns.

We recommend washing at low temperatures and air drying to maintain quality and longevity.

LVW doesn’t start with comfort.
That’s the bare minimum.
It’s built around the male silhouette — and what underwear should actually do for it.
Not everything should feel the same.
Some pieces are made to be seen.
Some to give structure and control.
Others to disappear completely.
That’s why LVW isn’t just a brand.
It’s a system engineered for the male sillhoute.